2020 Global Consumer Sentiment Survey: A tale of two segments [REPORT]

Life is good for a growing number of consumers

A growing number of consumers feel good about their economic situation, and they expect further improvements for their national economies and for themselves in the next 12 months (Exhibit 1). Fifty-three percent of respondents say they are “doing fine” or “doing very well” (up from 47 percent in 2015). Thirty-eight percent expect that it “will get easier” to make ends meet in the next 12 months (up from 29 percent in 2015), while only 23 percent of respondents expect that their economic situation will “get more difficult” (down from 27 percent in 2015).

Consumers are not only satisfied with the status quo; they are also confident that the future is bright. Thirty-six percent of respondents are optimistic about their country’s economy (up from 25 percent in 2015), and they are even more optimistic about their household’s economy (37 percent, up from 32 percent in 2015). Consumers in India are the most optimistic in our sample (55 percent), while China reports the biggest year-on-year improvement (36 percent, up from 27 percent in 2018).

Thanks to this positive outlook, consumers readily splurge on the things they care about (Exhibit 2). They are trading up, that is, switching to better brands, chiefly in categories associated with the good life, such as cosmetics (16 percent net trade-off rate 1 ), wine (15 percent), and beer (14 percent). The highest net trade-off rates are reported by con-sumers in China (19 percent) and India (18 percent), compared to a global average of 6 percent. Across countries, millennials are trading up twice as much (20 percent trade-up rate) as baby boomers (11 percent) or Generation X consumers (10 percent). 2 If consumers are economizing at all, it’s typically in categories where consumers are seeing less differentiation such as rice (11 percent trade down rate), cleaning products (11), and bottled water (11).

For the first time in five years, there is an uplift in the share of consumers who say they were “likely” or “very likely” to spend more on dining out if they earned more money (48 percent, up from 41 percent in 2015–18). The same is true for entertainment (47 percent, up from an average of 43 percent in 2015–18)—further evidence that consumers are determined to have a good time.

The middle class struggles to make ends meet

Despite widespread economic optimism, more consumers report that they were struggling financially in 2019, especially in the middle- and low-income tiers. 3 Twenty-eight percent of consumers say they find it harder to make ends meet now than 12 months ago (up from 25 percent in 2018). Twenty-seven percent say that they are living from paycheck to paycheck (up from 22 percent in 2018). Thirty-three percent of households in the middle-income tier say they had a hard time paying their bills in 2019, compared to only 21 percent in 2018.

In response to this hardship, consumers pursue a number of different strategies to save money. Twenty-four percent of consumers say that they stick to their preferred brands, but that they buy them in lower quantities. Twenty-four percent say that they switch to cheaper stores to get their preferred brands at lower prices, and 22 percent say that they buy their preferred brands only when these brands are on sale, or when they have a discount coupon. That said, the global net trade-off rate is still positive in the middle class (5 percent, compared to an average of 6 percent). Only consumers in the low-income tier exhibit a negative net trade-off rate (–5 percent), that is, they trade down more often than they trade up. This is also true for Brazil, Japan, Mexico, Russia, and the United Kingdom, all of which report a negative net trade-off rate overall (that is, across all income tiers). Globally, 43 percent of all consumers report a positive experience after trading down, and 65 percent say they are unlikely to trade back up—a challenge for upmarket retailers and manufacturers of high-end brands.

Shoppers care about health and sustainability

Health orientation increasingly drives reported shopping habits, especially among affluent consumers. Shoppers who say they trade up cite “better quality ingredients” as the most important reason (64 percent). The trend toward healthy eating is especially pronounced in the high-income bracket. Thirty-seven percent of these respondents say that they eat more healthy food now than they did in the past (up from 35 percent in 2015). Twenty-five percent of them say that they read more nutrition labels in stores (up from 21 percent in 2015), and 24 percent say they buy more natural or organic products (up from 15 percent in 2015)—a trend that was already apparent in 2018, but that has since become more prevalent, at least among consumers in the middle- and high-income brackets.

But consumers care not only about their own well-being; they also care about the planet. Specifically, they aspire to reduce the negative impact of their shopping behavior on the environment. Seventy-nine percent of all consumers say that they include sustainable packaging in their purchasing decisions—always, usually, or at least sometimes (Exhibit 3). This figure is even higher among millennials (83 percent).

Millennials are also prepared to pay more for products that have the least negative impact on the environment and to get products from companies that share their values. 4

Across countries, consumers believe that large companies are slightly more likely (72 percent) than small companies (64 percent) 5 to put profit before consumer concerns such as health and sustainability (Exhibit 4). Consumers in the US report the greatest perceived trust gap between large and small companies (a gap of 23 percentage points (pp)), followed by France (22 pp), Germany (21 pp), Brazil (20 pp), and the United Kingdom (19 pp). This perception, sometimes referred to as the Goliath effect, 6 or a fear of giants, presents an opportunity for small companies, and a challenge for big companies.

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About the author(s)

Anne Grimmelt is a senior knowledge expert in McKinsey’s Stamford office, Max Magni is a senior partner in the New Jersey office, and Alex Rodriguez is a partner in the Miami office.

The authors wish to thank Viviana Aguilar and Karina Huerta for their contributions to this article through their work on the global survey.


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